Refund & Return Policy

Effective Date: April 2026  |  Last Updated: April 2026

1. No Refund Policy

Saatvik Masala food products (masale) sell karta hai. Hygiene, food safety aur quality standards ki wajah se, hum kisi bhi purchased product par refund ya return accept NAHI karte.

Yeh policy Consumer Protection Act, 2019 ke provisions ke saath comply karti hai jo perishable/food items ke liye applicable hai.

2. Exceptions — Kab Replacement Milega

Hum sirf following specific cases mein replacement offer karte hain — refund nahi:

• Wrong product delivered — aapne kuch aur order kiya tha, kuch aur mila
• Damaged product — delivery ke time product clearly damaged tha
• Tampered packaging — seal toot ke aayi ya packaging clearly compromised thi
• Missing items — order mein koi item hi nahi tha

3. Replacement Ke Liye Process

1. Delivery ke time check karein — Product receive karte waqt packaging dhyan se check karein.
2. 24 ghante ke andar report karein — Agar koi issue ho toh delivery ke 24 ghante ke andar humse contact karein. Late complaints accept nahi ki jaayengi.
3. Evidence bhejein — Issue ka clear photo/video WhatsApp ya email par bhejein: product ka photo (damage visible ho), packaging ka photo (seal/tamper visible ho), aur order number clearly mention karein.
4. Review — Hum 48-72 ghante mein aapki complaint review karenge aur decision inform karenge.
5. Replacement — Agar complaint valid hogi, replacement product dispatch karenge. Replacement ka option ek baar hi milega.

4. Jo Cases Mein Replacement Nahi Milega

• Product use kar liya gaya hai
• Personal taste ya preference — "mujhe pasand nahi aayi"
• Delivery ke 24 ghante baad complaint
• Evidence provide nahi ki
• Product quality se related subjective complaints
• Aapne galat address diya tha
• Aapne wrong product order kiya tha lekin usi ka replacement maang rahe hain
• Natural variation in spice color/aroma (yeh organic products ki quality hai, defect nahi)

5. Order Cancellation

• Order sirf tab cancel ho sakta hai jab tak ship nahi hua ho
• Ek baar shipped — cancellation possible nahi
• Cancellation request immediately info.saatvikmasala@gmail.com par bhejein
• Valid cancellation par full refund 5-7 working days mein original payment method par

6. Delivery Related Issues

• Lost in transit — courier se claim file ki jaayegi aur replacement ya refund diya jaayega
• Delivery delay — normal transit time 3-7 days, delays ke liye hum responsible nahi hain
• Wrong address — aapki galti se wrong address pe delivery ke liye refund nahi milega

7. Important Notes

• Yeh policy sirf website orders pe applicable hai
• Saare replacement decisions Saatvik Masala ka final decision hoga
• Fraud ya fake complaints ke liye legal action liya ja sakta hai