Haan, bilkul. Hum seedha trusted organic farms se raw spices khareedte hain. Hamare products mein koi artificial color, starch, chemical preservatives ya adulterants nahi hain.
Market ke zyaadatar masalon mein artificial color (jaise Sudan Red in mirch), starch (haldi mein), aur chemical preservatives milaye jaate hain. Saatvik Masala ke products mein yeh sab nahi hai — sirf pure, freshly ground spices.
Sealed condition mein 12-18 months. Khulne ke baad airtight container mein rakhein aur 6 months mein use karein. Direct sunlight aur moisture se door rakhein.
Hum apni quality ke baare mein transparent hain aur products ki purity ensure karne ke liye quality checks karte hain. Detailed lab test reports ke liye hamse contact karein.
Orders ke Baare Mein
Website par product select karein → Cart mein add karein → Checkout → Delivery address fill karein → Payment karein. Order confirm hone par SMS/email aayega.
UPI (GPay, PhonePe, Paytm), Credit Card, Debit Card, Net Banking — sab Razorpay ke through securely processed hote hain.
Haan, lekin sirf tab jab order ship nahi hua ho. Ship hone ke baad cancellation possible nahi. Turant info.saatvikmasala@gmail.com par email karein ya +91 83840 53135 par call karein.
Delivery ke Baare Mein
Metro cities mein 3-5 days, other cities mein 5-7 days, remote areas mein 7-15 days. Yeh estimated timelines hain.
₹500 aur usse upar ke orders par free delivery milti hai. ₹500 se kam par ₹70 delivery charge lagega.
Order ship hone par tracking number SMS/email par bheja jaayega. Courier partner ki website par track kar sakte hain.
Refund & Return ke Baare Mein
Nahi. Saatvik Masala ke saare food products non-refundable hain. Yeh hygiene aur food safety ke liye zaroori hai. Kripya order se pehle product details dhyan se padhein.
Delivery ke 24 ghante ke andar product ka clear photo/video ke saath WhatsApp (+91 83840 53135) ya email (info.saatvikmasala@gmail.com) par report karein. Valid complaint par replacement diya jaayega.
